Publié Thu, 06 Jun 2019 14:59:28 GMT par Brayan Rodriguez Analista
Hi, in a white paper about DocuWare Cloud, you say:

"DocuWare Cloud is a "software as a service" (SaaS) solution. DocuWare in turn relies on the services of Microsoft Azure as a "platform as a service" (PaaS) for its own offering. All customer documents, files, and metadata are stored on Azure Storage. The databases are hosted by Azure SQL (managed service)."

But in the System Requirements for DocuWare Version 7.1

"Azure VMs are not supported for running DocuWare, neither for servers nor for clients."

The clients can't install DocuWare with their On-Premise license in Azure?
Publié Thu, 06 Jun 2019 15:29:22 GMT par Joe Kaufman Manager
And why are Azure VMs singled out as not supported? Does that mean AWS VMs are supported?

A VM is a VM. We are running VM-based servers for our on-premise installation, so what is wrong with Azure VMs? Especially if DocuWare Cloud trusts Azure as its platform?

Joe Kaufman
Publié Thu, 06 Jun 2019 17:25:13 GMT par Phil Robson Senior Director Support - Americas
The information is correct. A DocuWare On-Premise system is not supported in Azure and for that matter AWS. DocuWare Cloud utilizes a customized engine in order to operate in that environment. The issue is that Azure (and AWS) do not support the required IP protocol that DocuWare uses for inter-service communications.
So a VM in Azure or AWS is not the same as a VM in an on-premise installation.

Phil Robson
Senior Director Client Services, Americas
Publié Thu, 06 Jun 2019 17:51:51 GMT par Joe Kaufman Manager

Thanks for the explanation. Not sure I understand it (I thought things like Amazon VMs were almost entirely customizable and so could be configured like any local server, but you learn something new every day!

You might want to amend the documentation to either list all the unsupported cloud VMs explicitly, just say "no cloud VMs", or provide details about why some cloud VMs don't work (e.g. "Cloud VMs that do not support protocol <whatever> are not supported by DocuWare.")

Are VMs from Expedient and Rackspace supported, for example? What is the required IP protocol that is missing? Just curious...

Joe Kaufman
Publié Thu, 06 Jun 2019 21:23:38 GMT par Brayan Rodriguez Analista
Hi Phil, thanks for your answer.

We have DocuWare version 7, working in AWS, we used one server for DocuWare System and another server hosting the database, both in AWS.

Can you tell me if the issue with the IP protocol happen only with DW version 7.1?

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