Steve Shriver Application Specialist

A user of a cloud system has several email notifications configured. He notices that these notifications fail to trigger after a cloud Desktop Apps update is pushed out. Once the end user's PC has been updated the notifications resume as designed.

This is a problem as the security at this organization prohibits end users from installing the update and the IT staff must respond to each instance.

Has anyone else seen this happen? Any workarounds available?

Thanks,

When adding a decimal field type to a file cabinet I received a "Simple conditions are not supported" error and the field was removed. I have never seen this before.

Any clues appreciated.

In KB-34774 it appears that we can upgrade from 6.12 to 7.1 and then to 7.3 (or 7.4 if we wait a little while).

Do I understand this correctly? I was under the impression that we had to go to 7.0 from 6.12.

Upon further investigation it appears that the correct local time is used when the stamp is first applied. However when the document is reviewed later, 5 hours has been added to the previously stamped time. As the user is in EST that makes the new time UTC.

An end user of a cloud system reports that stamps are using UTC instead of the local time when applied to a document. Also, email notifications seem to be running late and based on UTC instead of local time.

Is there a setting that needs adjusted?

Thanks,

Tobias,

Looking closer I believe you are correct. The date filter options are expanded if you use a file event or scheduled AutoIndex. They are restricted to specific dates when use a file cabinet event configuration.

Many thanks,

Back in the days when AutoIndex was configured using the Admin tool it was possible to filter records using relative dates, 'Within the last x days', 'Before the last x months' etc.

Now the choices all seem to be based on a specific date, Is before, is after, and so forth.

Is there anyway to configure a relative date? I'm looking specifically for 'within the current year' so that I do not have to remember to change the configuration every Jan 1st.

Thanks

It appears that email notifications set for 'Every 1 Day' , in cloud systems, do not work as designed, in fact at all. I had this reported from a customer and my testing seems to bear it out. Hourly or Immediate notifications work fine.

Has anyone else run across this issue?

Mark,

Try this KBA:  https://support.docuware.com/en-us/knowledgebase/article/KBA-35696
 

For general knowledge about system management, is there a document that describes the locations of all the pertinent log files in an on premises system as well as the utilities that might be used with them (Log Collector, Log Viewer, or others that might be helpful)?

Thanks,