Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

Hi Joe,

I do not know where the license file downloads are located for customers, I only get them through the partner portal.

About your second point: You only need to apply a new lic file every time you install an Update or install server components onto a different server.
The license you currently have installed on your system will never expire - all annual payment is only maintenance and support (except if you use Intellix Cloud, this is licensed as a service and will cease working if you stop to pay for it).

If you migrate onto a different server, you can use the same license file you already used for the last installation - if you install an Upgrade to, lets say 7.2, you need to use a new license file which is compatible with 7.2.

If you cancel your maintenance contract, you no longer get new license files supplied which means you can not install a new version of docuware, because the new version requires a new license file.

If you cancel your support contract, this does not change the license files, but you may no longer contact DocuWare Support via Support Portal, Mail or phone. If you do, they will tell you their hourly support rates I suppose (not sure about this, as I never had a customer cancel support).

Hope this helps.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant
-DACH Diamond Partner 2020-

Hello Edwin,
you should open a Support Ticket over at the Support Cockpit.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hello Marek,

unfortunately, as far as I know, this is not possible.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hello Community,

I have another customer who works with invoices in their workflow.
These invoices have a table field for cost center, gross amount, tax rate etc.
I need to do some string operations for all entries of some specific columns, e.g. column cost center is filled with entries like "1234 - Cost Center A" and I need to split this to only get the number - "1234".
What would be the best way to do this? I seem to be able to get the values from the columns as keyword fields and can even write them to a char separated string, but I can not write this modified data back into the column.

The customer is on a 7.2 Cloud System.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hallo Herr Egberts,

auch in der Aufgabenliste im Workflow haben Sie die Möglichkeit ein Dokument zu klammern.
Allerdings ist es aktuell nicht möglich, den Benutzer dazu zu zwingen ein weiteres Dokument anzuhängen, bevor er die Aufgabe bestätigen kann.
Es bestünde höchstens die (umständliche) Möglichkeit dem Benutzer eine Aufgabe zum klammern zu geben und im Anschluss über einen WebService über die API zu überprüfen ob das Dokument wirklich angeklammert wurde - falls nicht, wird die Aufgabe zurückgeschickt.

Gerne können Sie auch einen Vorschlag auf der Uservoice hinterlassen: https://docuware.uservoice.com/


Gruß aus Neuss,
Simon H. Hellmann
DocuWare System Consultant

Good Morning David,

you are correct, the user has to sign in once in the app (or both apps if they use paper scan as well), and only have to confirm their login information again if the username, URL or password changes.
Besides that, the user just stays logged in, no matter if the app is closed and restarted or the phone is rebooted.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hello Daryl,

I have done something similar about a year ago, I can look up my statements over the weekend.

However, the way you are describing does only work for groups. If you would want to check if a user is in a certain role, you need to go a different path, as a user can either be directly in a role, or be in a group which is in a role.
So you actually have the following tables for this:

• DWUser
• DWUserToGroup
• DWGroup
• DWGroupToRole
• DWRole
• DWUserToRole

I will message again when I have found my statements from that project.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Genau, der Haken kann nur gesetzt werden, bevor der Screenshot erstellt wird - warum auch immer...

Gruß aus Neuss,
Simon H. Hellmann
DocuWare System Consultant

Hallo Herr Hahn,

Listenansichten sind immer ein Problem bei Smart Connect, da SC normalerweise an einer fixen Stelle ausliest. Entweder können Sie hier einen Anker so setzen, dass der Auslesebereich immer auf dem korrekten Eintrag ist (normalerweise nicht möglich) oder mit der Option "markierter Text" suchen.
Falls beides nicht möglich ist, können Sie die Listenansicht so mit SC nicht nutzen.

Gruß aus Neuss,
Simon H. Hellmann
DocuWare System Consultant

Hi Bernie,

yes, as Gilles said, this is definitely an A-priority support ticket for DocuWare. I have had several problems while updating, and all required extensive troubleshooting on the server.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant