Publicado Wed, 06 Jun 2018 11:55:56 GMT por Callum McGlynn Technical Solutions Manager

Hi guys,


Trying to download the latest 6.12 hotifx pack for a customer but the FAQ site has been down for the last 2 days.


Do you have an ETA on this coming back up or a direct download location?

Publicado Wed, 06 Jun 2018 12:07:00 GMT por Ingo Bechtle Director Software Support EMEA Team BLUE

Dear Mr. McGlynn,

i can confirm that we currently have limitations when it comes to access to our official FAQ portal.

In the meantime we have uploaded several hotfixes and packs to our sharepoint.

please find the link to the neccesarry files here:
Link to the Hotfixes and Packs

Currently i cannot share an ETA on how long the limitations will be ongoing. We are sorry about that.

With best regards

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

Publicado Fri, 08 Jun 2018 08:28:02 GMT por Callum McGlynn Technical Solutions Manager

Many thanks Ingo.

Do you have an ETA for this coming back, its been down for most of the week now?

Publicado Fri, 08 Jun 2018 11:41:52 GMT por Bruno Villa Real Document Solution

Dear Ingo,

I need to perform DesktopApps Silent installation.

since the FAQ site doesn't work, can you provide me the guide?

Thanks in advance

Publicado Fri, 08 Jun 2018 11:52:13 GMT por Seth Jaco Support Specialist

I would like to know this as well. 


Publicado Fri, 08 Jun 2018 12:51:26 GMT por Gilles Sauvagnat Altexence


Publicado Fri, 08 Jun 2018 19:39:47 GMT por Jon Slough Document Management Specailist

What version of DocuWare do you need the script for?

Publicado Mon, 11 Jun 2018 07:23:00 GMT por Christian Hohenberger Director Support Team PURPLE EMEA

Dear all,

please see

In the last week, we tried to find a way to keep the old FAQ site available but unfortunately this is not possible due to technical restrictions. You can contact the Support to acquire needed FAQs. We will also share the full HotfixPack descriptions in the Forum.

With best regards 

Christian Hohenberger
Director Support Team BLUE EMEA


Publicado Wed, 20 Jun 2018 03:36:37 GMT por Gilles Sauvagnat Altexence


I understand you are doing a major upgrade, but it started more than 15 days ago !!

We desperately need to get back the FAQ site. Plus I hope the existing links will still working.

We rely on such a tool

Any update on when the system is back ?

Thanks in advance


Publicado Fri, 22 Jun 2018 09:13:08 GMT por Matthias Wieland Senior Director Support EMEA

Dear Community!

We have published a temporary Support Solution Center which contains all English FAQ Articles at

until the final release of the new Support Portal.

Liebe Community!

Wir haben eine temporäre Support Solution Center Datenbank veröffentlicht, die alle Englishen Artikel enthält:

Diese dient der Überbrückung bis zur finalen Veröffentlichung des kompletten Supportportales.

Mit freundlichen Grüßen / With Best Regards,

Matthias Wieland - Sr. Director Support EMEA - DocuWare Europe GmbH

Publicado Fri, 22 Jun 2018 11:24:27 GMT por Josef Zayats

Not my position to question competency of Docuware staff involved in making this update such a disaster for all of us. But I know if at my work, or at any of our customers installations, I would undertake an upgrade of any of system components, not even enterprize critical, and as a result the system - upgraded or not - would not be available to users for more than few days (not even a week), I'd be out of my job. And my manager would be out after 2 weeks. I am sure most of us here feel the same.

I hope you understand how frustraiting and disappointing these weeks - now it's almost 3 - have been to all of us, for community that lives by DocuWare..


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