• Email notifications - Every 1 Day

    It appears that email notifications set for 'Every 1 Day' , in cloud systems, do not work as designed, in fact at all. I had this reported from a customer and my testing seems to bear it out. Hourly or Immediate notifications work fine.

    Has anyone else run across this issue?
  • RE: Log files and utilities

  • Log files and utilities

    For general knowledge about system management, is there a document that describes the locations of all the pertinent log files in an on premises system as well as the utilities that might be used with them (Log Collector, Log Viewer, or others that might be helpful)?

  • Desktop Apps updates

    There seems to have been a spate of Desktop Apps updates recently. This has prompted comments from a cloud customer in a large organization with a security policy that dis-allows end users from installing software on local PCs. Someone from IT has to log in to each machine to allow the update to run.

    I know that we have the ability for a 'silent' install of these upgrades. But what would be the recommended approach? Not all users have all of the apps installed and we only need to upgrade those apps that are included in the most recent release.

    Does DocuWare publish a notification of Desktop Apps upgrades for admins, other than the 'pop-up' notification that the end user sees? Could this include the string required for the silent install specific to this upgrade?

    Or is there a general approach that would suffice?

  • Smart Search Button

    The button configured in a Smart Connect Smart Search floats around on the applications page when viewed. An anchor is being used. The application is browser based.

    Any clues appreciated,
  • Import Jobs Overrides Scenarios

    RE: KBA - 36339. I think I understand the 3 import job overrides scenarios, but to be sure, which would be appropriate in this case?

    The import job uses a configuration that splits a large document into many small ones. I.e., 100 page document is read and split into 25, 4 page documents. Several large documents are placed in the folder of various sizes (109 pages, 106 pages, etc.) and each is split into several/many.

    Is this a few large documents or many small ones? Do the settings affect the splitting process or just the uploading?

    Many thanks,
  • SMTP Log

    Is there a log file for the SMTP server used to send emails from DocuWare workflows or notifications?
  • RE: Token expired error


    No official resolution, but I was unable to duplicate the error.
  • RE: Concurrent workflow

    Thanks Jon.
  • RE: Concurrent workflow


    Thanks for that info. 

    I don't want to use the 'Wait' action. I was thinking that if during a workflow an index field was updated to a certain value, that that could trigger a completely different and unrelated workflow for the same document. One that could be completed on its own without affecting the original workflow. It sounds like during your testing you have determined that that is not possible. Is there a lock of some kind on a document when it is in a workflow that prevents this?

    For example; in WF1 a user does task 1. It just so happens that an index field is updated to a certain value, unrelated to WF1. WF1 carries on and another user is assigned to Task 2. 

    WF2 is set to trigger on the change to that index field and is for another purpose entirely. It could finish before or after WF1.

    Seems simple at first glance, but again, have you determined that it just won't work?

    Thanks again,